Shipping Policy

We've got you, every step of the way.

At Icon, your experience matters more than the sale. This page is our honest, no-jargon commitment to you - from the moment you order to the moment you love your product.

Our Promise to You

At Icon, we are committed to delivering an exceptional experience with every purchase. Your satisfaction is at the heart of everything we do. If, for any reason, your experience does not meet expectations, we invite you to connect with us at ICON EMAIL.in with the subject line “Product Feedback.”
Our Customer Delight team will ensure your concern is addressed with the utmost care and priority.

Shipping Policy: 

  • We ensure quick dispatch. All orders are shipped within 48–72 hours on working days, subject to product availability.

  • Delivery in 4-5 business days across India. Remote pin codes may take a day or two longer - we'll always keep you posted via SMS / whatsapp and email.

  • Free shipping on prepaid orders above ₹349. Pay prepaid and enjoy up to 20% off on UPI, cards and wallets - plus faster processing and dispatch.

  • ₹80 charge on Cash on Delivery (COD) orders. COD available across most pin codes.
    Note: COD orders are fulfilled after brief verification and may take slightly longer to dispatch.

  • Please inform our team of any address changes before your order is dispatched. Once the order has been shipped, we won’t be able to modify the delivery address.

  • If the parcel is found to be tampered with at the time of delivery, please refuse to accept it and notify us immediately at ICON EMAIL